Terms & Conditions

•  You acknowledge and agree that the form and nature of the Site, may require affecting certain changes in it, therefore, we reserve the right to suspend the Site, or cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the Site without any prior notice.
• You acknowledge and agree that if we disable access to your account, User may be prevented from accessing the Site, your account details or any files or other content, which is contained in your account.
•  The content on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the content or any other material on this Site is at your own risk.
• We reserve the right to charge subscription and/or membership fees from you, by giving reasonable prior notice, in respect of any product, service or any other aspect of the Site anytime in future.
•  We may from time to time introduce referral and/or incentive-based programs for its users (Program). These Program(s) may be governed by their respective terms and conditions. By participating in the Program, you are bound by the Program terms and conditions as well as these terms. We reserve the right to modify, cancel and discontinue its Program without notice to you.

•  All use and purchases made on this Site are governed by these Terms. Although the Terms governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order products after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Terms applicable to your Site visit or purchase. To assist you in determining whether the Terms have changed since your most recent order we will display the date when these Terms were most recently updated.
• We sell products only to end-users.
•  We will confirm your order whether placed directly by using the Site by message on the Site immediately after you have confirmed your order and by sending an e-mail to the e-mail address you have provided to us or mobile number you have provided to us.
• Please note that the order confirmation does not constitute our acceptance of your order. Subject to our cancellation rights, acceptance of your order and completion of the order will take place when we dispatch the products to you.
• Before placing an order, you are advised to check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale included in the item's description.

•  The prices stated on the Site will be inclusive of any GST payable.
•  Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the value of your order, the date and time of your delivery and any additional options you may pick.

•  Payment may be made by debit card, credit card, internet banking and some wallets. You cannot pay for your order by cash or cheque.
• The debit, credit and charge cards accepted by us are those listed on the Site on the date on which your order is placed.
• EMI or No-cost EMI option selected by you may involve some processing and interest charges. This will be a formal contract between you and the relevant service provider and is entered into at your sole discretion and we are a mere facilitator and not party to such contract.

•  Delivery days and times will be as specified on the cart page on the Site and will be made to the address specified by you when you place an order on the Site. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
•  Products are subject to availability and prevailing market conditions. We may limit the quantities of products ( particularly products on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardizes availability for other customers.
•  We will always try to supply you with the full quantity and accurate product that you have ordered. In any event, subject to clause 7.1 below, our liability will be limited to the price of the products not delivered or incorrectly delivered and the cost of delivery.
•  We take special care to endeavor that deliveries are made on time and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address during the delivery day. We may ask that an appropriate person signs for the products on delivery.
•  Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late delivery. If that is the case, we will endeavor to contact you as soon as we are able to reschedule your delivery time and date. In any event, our liability to you will be limited to a return of the price of products not delivered and the cost of delivery.
• Should you fail to be present for your delivery ( or in cases where the wrong address is provided) we are entitled to charge you in full for an amount equal to the price of product and the cost of delivery.
•  The confirmation e-mail you receive from us confirming your order, will set out the last time that you may amend your order prior to delivery.
•  You can change the address you have registered on the Site through the 'Address Change' feature. This will not change the address for any orders where you have received our confirmation email.

•  We advise that you inspect the products promptly at the time of delivery and installation and notify us of any defects promptly. If you discover a product is faulty please call our Customer Service team as soon as possible or email us at www.______________  for best possible action to resolve the issue

•  For GODREJ Furniture on 18002671122
•  Godrej Security -
•  Blue Star Ltd. -
• Eureka Forbes -

•  To return any items that are damaged or not as per your original order please return at the time of delivery to the delivery person or inform our customer care within 12 hours from the time of the product delivery. Please check the terms and conditions of each product you order to confirm its cancellation policy.
• All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt and in the same condition at the time of delivery otherwise the same will not be taken back.
•  Please note that we cannot offer exchanges or refunds on any opened or used products.
• Please allow one to three weeks from the day you return your damaged package or an item not as per your order for your refund request to be processed. You will be contacted once your return is complete.

•  For GODREJ Furniture on 18002671122
•  Godrej Security -
• .Blue Star Ltd. -
•  Eureka Forbes -

1.  Glass items like tops electronic fittings & fixtures like bulbs switches rubber and plastic items subject to ageing by environment wherein warranty ceases at the time of acceptance of the products.
2. Any customizations made by the customer including changes in size or if any unauthorized persons carry out any repair work leading to product distortion. Any defects and damages arising due to reasons of workmanship of a third-party maintenance services and use of spare parts or supplies not supplied by Godrej.
3.  Fine hairline cracks due to the ageing of wood and veneers variation in grain/texture of wooden member polish of wooden member in usage.
4.  Scratches dents stains wrinkles colour-fading weaning/beading of fabric/ leather upholstery tears flattening of nap pilling shrinking sinking / depression of cushion heavy soiling of fabric/leather including other changes developed due to normal wear and tear of the Product during usage.
5.  Comfort preference where there is any mismatch in the actual comfort and the comfort expected by the customer from the use of the Products.
6. Any upholstery that may be part of the Product (including stains tears soiling or burns or if the Product is infested with vermin).

• All rubber wood products / Parts are made up of finger-joints and hence the parting lines are visible. This is not a defect.
• In relation to Products using natural Sheesham Accacia and Mango Wood (Natural Wood):
• This Natural Wood has distinctive irregular grain structure that can be polished to a fine finish. Godrej Interio employs expert craftsman to add final touches to this elegant piece of furniture. Shine of the polish may vary from initial supplied finish due to aging effect in due course of usage. This is not a defect.
• Every piece of these wood furniture is hand finished from an entirely natural product. Customers may find variations in knots grain detailing mineral deposits and minor imperfections in their chosen piece of furniture. The finish of each piece is unique with colour variations across individual pieces. This is not a defect.
•  Those wood often contains knots that add to the individuality of each piece of furniture produced from this durable hardwood. Such visible knot is not a defect.
•  Several Natural Wood products have two toned finishes as they are made from random combination of heartwood and sapwood. This natural colour variation is intentional for the purposes of adding to the charm of the Natural Wood. This is not a defect.
•  The Natural Wood is hygroscopic in nature and expands on absorption of moisture in monsoon and contract in summers. The joints are designed and crafted with adequate gaps for seasonal expansion and contraction of wood. This is a natural tendency of the product and not a defect.
•  All the wooden furniture is free of Borers Pests and termites once manufactured due to the high temperatures pressure & wood treatment process. All such living organisms are hence destroyed during its processing. Termite / Borers /
• Fungus occurs in High Humidity area due to local atmospheric condition which magnifies in absence of cleaning. Hence it cannot be treated as a manufacturing defect.
  
•  In case of electric wiring required in product the border of wires bent due to moving or bending of parts. Such deformation is not a defect.
• Over time moving parts of a product can experience wear and tear leading to increased friction and may cause audible sounds which will not be considered a defect.
• Over time the reflective coating on a mirror can deteriorate leading to reduced reflection quality. This is due to ageing factor &a will not be considered a defect.

The Warranty provided by Godrej will be void in the following circumstances:

•  Breakages/Damages/Misalignment on account of negligence unintended usage improper use not operated according to the instruction given in the Product Care Booklet exerting excessive stress on product misuse well beyond ordinary wear and tear heat direct exposure to sunlight inappropriate foundation or support system accident mishandling any act of god abuse any external agent like water / acid etc. coming in contact with the product or any other damage due to shifting transporting of products from one place to another.
•  Any surface corrosion due to sustenance of water for longer duration of time or regular contact with water like daily cleaning with wet cloth/chemical will not be considered as manufacturing defect.
• Improper storage or by not following standard procedures for preservation as instructed by the manufacturer.
• Product if found to be in an unsanitary condition which includes if an inspector is unable to conduct an appropriate inspection of the condition of the Product without being exposed to potentially dangerous bodily fluids blood-borne pathogens or other substances that cause significant injury.